PRN Customer Service Representative - The Children's Rehabilitation Center of Naples

PRN Position Important Scheduling Information

This is a PRN, on-call-as-needed position . This is not a guaranteed part-time or full-time position , and hours are not guaranteed from week to week.

Friday Coverage

• 7:30 AM3:00 PM
• Friday availability is a current, ongoing clinic need.

MondayThursday Coverage

• Available as needed for PTO coverage and other staffing needs
• Shifts may fall anytime between 7:30 AM6:30 PM
• Candidates should be flexible and available within this time frame when coverage is needed.

PRN employees may be contacted when coverage is needed based on PTO, staffing levels, and clinic operational needs. The schedule may vary, and there may be weeks when no additional hours are available.

Set PRN CSR Rate: $20.75/hour

This is a PRN position and does not include Lee Health's standard full-time or part-time employee benefits package. Benefits such as medical, dental, vision, PTO, paid holidays, tuition reimbursement, and retirement benefits are not included with this PRN position.

What We're Looking For

• Customer service, healthcare, medical office, or administrative experience preferred
• Strong communication and interpersonal skills
• Professional and welcoming demeanor when working with patients and families
• Reliable and dependable
• Flexible availability to meet changing clinic coverage needs
• Must be able to provide Friday availability from 7:30 AM3:00 PM
• Must have availability MondayThursday between 7:30 AM6:30 PM for coverage as needed

Please Apply If You

• Are specifically interested in PRN/on-call work
• Can reliably provide the clinic's current Friday coverage
• Have flexibility to provide weekday PTO coverage
• Understand that PRN hours are based on clinic needs and are not guaranteed
• Are comfortable with a position without standard Lee Health employee benefits

If you are looking for a flexible PRN opportunity and understand the on-call nature of this position, we encourage you to apply.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.