Senior Claims Consultant, General Liability - Lakeland

As a Senior Claims Consultant – General Liability, you will play a critical role in protecting Publix by managing the company’s most complex and highest‑exposure general liability and fleet claims. This role focuses on moderate to high‑value litigated and non‑litigated claims, requiring advanced judgment, litigation strategy, and negotiation skills.

You will act as Publix’s strategic lead on assigned claims—directing defense counsel, evaluating exposure, setting reserves, and negotiating settlements—while serving as a trusted advisor to Risk Management leadership. This position is ideal for an experienced claims professional who enjoys autonomy, high‑level analysis, and making decisions that have meaningful financial and operational impact.

Responsibilities include:

• Own moderate to high‑value litigated and complex non‑litigated general liability and fleet claims (generally \$150,000 to reserves over \$250,000).
• Conduct thorough investigation and liability/damages analysis to set strategy and exposure.
• Set, adjust, and document indemnity and expense reserves throughout the claim lifecycle.
• Direct outside defense counsel and manage litigation plans, budgets, evaluations, and strategic recommendations.
• Carefully review each claim to identify who is legally responsible and estimate the amount of financial loss, then develop a plan for handling the claim and determine its potential impact on the organization.
• Represent Publix at mediations and trials, maintain settlement authority, and provide timely leadership updates.
• Conduct thorough Best-Investigation-Evidence (BIE) work by collecting and documenting evidence, statements, photos, and records to analyze liability and damages—ensuring claim decisions are based on the most accurate information.
• Execute risk transfer by applying indemnity/insurance provisions, issuing tenders, confirming additional insured status, and pursuing subrogation opportunities.
• Partner with Legal, Real Estate, Loss Prevention, and Operations to support fact gathering, strategy alignment, and timely resolution.
• Serve as a subject‑matter resource and support training, roundtables, and mentoring for Specialists and Consultants.

Required Qualifications

• Bachelor’s degree in any discipline or a high school diploma with seven (7) years of claims experience
• Five (5) years of liability claims handling experience, including at least three (3) years handling litigated claims
• Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in all states Publix operates
• Strong working knowledge of:
  • General liability and auto negligence principles
  • Civil procedure and litigation management practices
  • Evidentiary standards for damages
  • Risk transfer, indemnity, and notice obligations
  • Medical terminology and injury evaluation
• Demonstrated ability to independently analyze complex information and exercise sound judgment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to manage highly confidential and sensitive information
• Valid driver’s license
• Willingness to:
  • Travel, including overnight
  • Work weekends, holidays, or extended hours as business needs require

Preferred Qualifications

• Seven (7) or more years of liability claims experience, including four (4) years handling litigated claims
• Active Florida All Lines Adjuster License
• Professional designations such as CCLA, SCLA, CPCU, or ARM
• Paralegal Certification
• Knowledge of Publix policies, procedures, and corporate structure
• Fluency in a second language, preferably Spanish

Hours of Work

Minimum of 45 hours per week; 1 remote work day

Travel Frequency

10%

Details

Compensation Type: Monthly Paid Monthly

Frequency of Pay: Monthly

Minimum Base Pay: 6,390

Maximum Base Pay: 9,590

Potential Annual Pay with Bonus: 83,070 - 124,670

Address: 3300 Publix Corporate Parkway

City: Lakeland

State: Florida

Zip Code: 33811-3311