Float Lead Customer Service Representative -Golisano Pediatric Specialties and Urgent Care - Naples

Summary

The Float Lead Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: External Candidates: 3 -years of customer service experience required. 4-years of similar medical office front desk experience preferred, EPIC EMR experience preferred.

Internal Candidates: 2-years of equivalent scheduling or registration experience, CSR role preferred.

All Candidates: Motivated to return to school to pursue a degree to advance within the department to a leadership position/career path is preferred.

License: Not required

Certifications: Not required.

Other: Requires excellent communication and interpersonal skills. IT/Computer proficient, basic math, knowledge of insurance verification and medical billing helpful.