Datacenter Operations Technician - All Shifts

This position supports 24/7 datacenter operations and requires availability for rotating shifts - including nights, weekends and holidays.

Summary

Join a team where your technical expertise directly supports the health and well-being of our community, and where hands-on experience with cutting-edge systems opens the door to long-term growth in healthcare IT.

Responsible for troubleshooting, monitoring, and proactive incident resolution of the datacenter and network infrastructure, including server hardware, server virtualization technologies, Microsoft Windows Server operating systems, ancillary domain-level services, storage, network hardware, and application virtualization environments. This position plays a key role in the daily administration including system patching, support, and maintenance of datacenter/network infrastructure and monitoring tools that keeps Lee Health's clinical and administrative systems running. Shifts may include after-hours and weekend coverage.

Requirements

Education:Bachelor's degree from an accredited college or university with a concentration in Computer Science, Information Systems, or a related field required (2 years of role-specific work experience may substitute for a Bachelor's degree).

Experience

Minimum of 2 years' experience working with network infrastructure, including routing and switching, required.

Cisco CLI experience required including the ability to access switches/routers, make configuration changes, troubleshoot connectivity issues, and activate and describe ports.

Experience supporting IP-based phone systems and Cisco Call Manager, along with familiarity with Cisco CLI, Microsoft suites, and ServiceNow, preferred.

Prior experience with network or systems monitoring tools highly preferred.

1 year of experience in a relevant technical role required overall.

Certifications: Industry certifications preferred, such as Cisco Certified Support Technician (CCST) or CompTIA Network+.

License: N/A

Other Requirements

Solid working knowledge of server hardware and operating systems (Windows/Linux) along with core networking fundamentals.

Strong listening skills, with the ability to recognize problems, gather information systematically, and troubleshoot issues both independently and with team support.

Ability to lift/move equipment up to 50 lbs. and work comfortably in a physically demanding, datacenter environment.

The Datacenter Operations Technician position requires availability work a rotating shift schedule which may include days, evenings, nights, weekends, and holidays based on operational and staffing needs. Shift assignments are subject to change at the discretion of Lee Health to ensure continuous datacenter coverage.