Associate Tech Support Analyst - 3rd Shift

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states.
  
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
  
Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix.

As an Associate Tech Support Analyst, you will provide first and second-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for. This position is for 3rd shift and the work schedule after the initial training period will typically be between the hours of 9:00pm – 7:30am. Shifts will be 10-hours, four days per week.

Why Join Us?

• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.
   

Your Impact:

• Answer phones and log incidents for the calls received.
• Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
• Monitor alerts for hardware and software applications and take appropriate actions.

Required Qualifications

• High school diploma or equivalent
• One or more years of customer service and/or phone support experience
• Strong analytical and problem-solving skills with attention to detail
• Ability to handle stressful situations in a professional manner.
• Professional telephone etiquette
• Ability to handle a high volume of work accurately with frequent interruptions.
• Ability to work varying shifts and weekends.
• Excellent attendance and punctuality record

Preferred Qualifications

• Current or previous Publix retail experience
• Familiarity supporting Microsoft Windows Servers

Travel Frequency

0%

Details

Compensation Type: Hourly Paid

Frequency of Pay: Weekly

Minimum Base Pay: 20.45

Maximum Base Pay: 28.20

Potential Annual Base Pay: 42,536 - 58,656

Address: 3045 New Tampa Hwy

City: Lakeland

State: Florida

Zip Code: 33815-3468