Customer Service Representative - Family Medicine - Clayton Court

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Educational Requirements

Degree/Diploma Obtained

Program of Study

Required/

Preferred

and/or

High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years Required

Area of Experience

Required/

Preferred

and/or

Less than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses

Required/

Preferred

and/or

Not Required

Certifications/Registration Requirements

Certificates/Registrations

Required/

Preferred

and/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.