Patient Care Liaison Full-Time Days | Monday - Friday

Lee Memorial Hospital 8 South - Step Down Unitis looking for a smiling face with customer service experience to work in the hospital setting. If you are outgoing and upbeat this Patient Care Liaison is for you! You must enjoy working with people and have a caring attitude!

The role is heavily focused on customer service, patient experience, unit coordination, and administrative support within a hospital setting.

Key Qualifications

• Friendly, welcoming, and professional demeanor
• Strong customer service experience
• Excellent communication and phone etiquette
• Basic computer skills
• Ability to multitask and stay organized
• Strong interpersonal skills and compassion
• Flexibility and ability to adapt to change
• Comfortable working in a fast-paced healthcare environment

Core Responsibilities

• Serve as a liaison between patients, families, physicians, and hospital staff
• Help ensure a positive patient experience
• Coordinate information flow within the nursing unit
• Perform clerical and administrative duties
• Support nursing unit operations
• Identify and escalate issues appropriately
• Communicate timely information to leadership and care teams

Schedule

• First shift - Full-Time
• 8 hour position
• 7:00 AM - 3:30 PM - Monday thru Friday
• Every other weekend
• Every other holiday

Summary

Serves as a liaison between the patient, family, hospital staff and physicians to ensure a favorable patient experience and efficient coordination of unit flow. Responsible for a variety of clerical and non-clerical duties that support the overall operations of the nursing unit as well as the optimal delivery of care within the health system. Routinely engaged in identifying, elevating and providing alternative solutions to challenges to appropriate personnel. Provides timely information to decision-making personnel.

Educational Requirements

Degree/Diploma Obtained

Program of Study

Required/

Preferred

and/or

Less than High School Required

Experience Requirements

Minimum Years Required

Area of Experience

Required/

Preferred

and/or

No Experience Required

State of Florida Licensure Requirements

Licenses

Required/

Preferred

and/or

Not Required

Certifications/Registration Requirements

Certificates/Registrations

Required/

Preferred

and/or