Sr. Manager Facilities Office Services - Orlando Onsite

All of our team members and contributors are expected to deliver results with accountability while collaborating seamlessly across boundaries. They embrace change with resilience, staying curious and learning continuously in a rapidly evolving landscape. Grounded in business understanding and comfortable with AI and digital tools, they solve problems with critical thinking and creativity. Above all, they are driven to serve—ensuring their work creates meaningful impact for members and the community we support.

For leadership roles, we seek individuals who think critically, embrace a future-focused mindset, and bring intentional perspective to their work —whether managing people, leading projects, or guiding teams. Our ideal candidates operate across matrix environments, applying systems thinking and evidence-based decision-making to drive sustainable results with economic discipline. We value those who lead change with courage and conviction, building trust across teams, and orchestrating both human and AI capabilities to amplify impact. Across all roles - managing direct reports, leading projects, or advancing individual expertise - they cultivate resources, strengthen capabilities, and create conditions for people and work to thrive. Above all, they are committed to building durable value—decisions and actions today that compound organizational strength tomorrow.

 

Job Summary:
Provide leadership and direction for the safe, continuous operation and management of a portfolio or various office, retail, commercial and industrial facilities to include full service, modified services and NNN locations. Develop internal business relationships with all levels of the organization in order to assist them in meeting their business goals and objectives, and develop external business relationships with quality service companies in order to meet corporate goals and objectives. Formulate and implement fiscal operating and capital budgets for each facility within the real estate portfolio. Provide creative ideas and supporting documentation for improvements and/or modifications to existing contracts, procedures and systems which could have an impact on the environment, continuous operations or safety. Ensure coordination and integration of all field activities with all departments within Corporate Services, (i.e. Real Estate, Facility Planning, Safety & Security, Logistics, Food Services, Travel, Meetings & Events, etc.). This role is responsible to provide effective leadership, direction and development of strategies in order to support Logistics and Facilities Services for all interfaces (shared services) within the MIHC to include Florida Blue, GuideWell Connect, GuideWell Health and Diversified Services Options (to include FCSO and Novitas) as well as joint ventures and any additional acquisitions, as required.

Essential Functions:
Facility Management

Manage the scheduling, maintenance and monitoring of all HVAC, public utilities and other building systems to ensure efficient operation. Establish, implement, manage and maintain a preventative maintenance program for building/facility components, systems and equipment.

Oversee and manage facility/building systems by developing and implementing procedures, preventative maintenance schedules and contingency plans that ensure continuous operation and certification of systems within a clean and safe environment.

Evaluate, standardize and incorporate new technologies and upgrades to existing systems to improve reliability and ensure continuous operation.

Develop and direct the vendor procurement process, including the creation of and adherence to applicable SOW documentation.

Review, execute and oversee service level agreements and contracted services (janitorial, landscaping, pest control, waste management/recycling, etc.) with external vendors.

Maintain an in-depth knowledge and understanding of all federal, state and local facilities-related building codes, regulations, statutes, requirements and mandates.

Develop, maintain and periodically test contingency plans for weather related emergencies, blackouts or environmental threats. Develop and maintain contingency plans for all critical components within the facilities’ infrastructures, establishing periodic tests on system or equipment failures that meet industry best practices. Serve as Corporate Services liaison to Risk Management on the Enterprise Operations Committee (EOC) as a primary member.
 

Departmental Management:
Development and coaching of employees as it relates to performance management process. Lead team members in developing plans, organizing, directing and controlling all activities within the departmental cost centers.
Accountable for development and management of capital/administrative budgets and monthly reporting requirements. 
Consolidate and prepare departmental monthly reports (all field locations).
Ensure coordination and integration of events and retail/regional activities with all departments within Corporate Services, (i.e. Facility Services, Facility Planning, Safety & Security, Logistics, Food Services, Travel, Real Estate, etc.). 
Logistics Support Management – Monitor all aspects of mail, courier services, copy, record retention and retrieval. Ensure all procedures meet corporate standards
Facility Planning – Oversee the review, design, bidding and construction of all repairs and capital improvements. Assist Facility Planning with coordination and implementation of all facility related projects. 
Real Estate – Assists Real Estate with property management related issues as requested
Budget, Finance, Variance administration
Meeting Services – Coordinate availability and set up rooms, equipment and food services
Occupational Health – Serve as point of contact for any occupational health issues that may require attention
Safety & Security – Lead and coordinate local Safety Committee events
Manage work order database to ensure goals are met and coordinate completion of all work with building management and outside vendors.

Regional Leadership:
Collaborate with the Market Presidents, Sales, Marketing and Local Presence leadership in coordination and support of local events.
Collaborate with the Retail Leadership and Marketing Teams in coordination and support of retail events and marketing initiatives.
Maintain and develop constructive, professional, business relationships (internal and external) in order to achieve business results through collaborative, business acumen and strategic alliances.
Participate as required on cross-functional teams, Employee Engagement, Local Presence, Retail Leadership and Wellness areas.
 

Required Qualifications:
6+ years related work experience. Experience Details: Facilities management or related field 
3+ years direct supervisory/management experience 
Related Bachelor’s degree or additional related equivalent work experience 
Familiarity with OSHA and EPA laws and regulations 
Experience developing RFP's and selecting contractor/vendor and equipment. 
Familiarity with municipal, county and state laws and practices. 
Knowledge of Building Automation Systems and Computer Aided Facility Management system. 
Ability to develop realistic plans, set goals, align plans with company goals, plan for and manage resources, create contingency plans, coordinate/cooperate with others. 
Ability to manage multiple tasks with multiple deadlines 
Project management and corporate budget experience 
Excellent written and verbal skills

Preferred Qualifications:
8+ years facilities management experience Commercial Real Estate or Facilities Management Certification (CPM, RPA, CCIM, CFM) Proficient knowledge of tenant/landlord law Retail property management experience Experience leading groups of personnel across diverse disciplines 
Master’s degree Business Administration (MBA) 

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. 


What We Offer: 
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. 

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: 
 

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. 

Annualized Salary Range: $92,100 - $149,600

Typical Annualized Hiring Range: $92,100 - $115,100

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.