Part-Time Associate Tech Support Analyst - LAN/WAN

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states.
              
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership.
  
Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Join Publix Technology as a part-time Associate Technical Support Analyst on the LAN/WAN team. This team provides level 1 and 2 support of the Publix network infrastructure. This position will be for varying shift work, and the work schedule will be 8-hours, four days per week.

Location: Onsite - Lakeland, FL

Why Join Us?Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.
Your Impact:

• Level 1/2 troubleshooting of the Publix network infrastructure
• Monitoring and responding to alerts from networking devices
• Working directly with Telco vendors on circuit outages
• Escalating high severity and chronic problems to management
• Answering phones and logging incident records

Required Qualifications

• High School diploma or equivalent
• 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
• Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies  

Preferred Qualifications

• CCNA, CCENT, CCNP, Network+ certifications
•  Experience supporting IP office telephone systems.
•  Experience working with trap receivers and tracing tools.
• Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
•  Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

Details

Compensation Type: Hourly Paid

Frequency of Pay: Weekly

Minimum Base Pay: 19.45

Maximum Base Pay: 27.20

Potential Annual Base Pay: N/A

Address: 3045 New Tampa Hwy

City: Lakeland

State: Florida

Zip Code: 33815-3468