Workers Compensation Claims Clerk

This purpose of this position is to support the adjusting and nursing functions within the Workers Compensation Department. This includes responsibility for managing the fax line, scheduling medical appointments, organizing files to be sent to physicians and/or attorneys, scheduling transportation/ translation services, obtaining updated medical notes and handling incoming calls, and inputting payments to the system once adjusters have approved the invoice.

Primary Responsibilities

• This position is responsible for monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager.
• This position is responsible for compiling and preparing claim file materials for responses to legal pleadings.
• This position is responsible for securing medical appointments for injured associates and inputting payments into the claim systems once invoices are approved by the adjuster.
• This position is responsible for analyzing, sorting, scanning, and distributing various documents to include legal documents.
• This position is responsible for answering incoming calls and determining the appropriate distribution of calls.

Required Qualifications

• High School diploma
• 1 year prior office experience or customer service experience
• Knowledge of basic computer skills
• Knowledge of customer service/phone etiquette
• Flexibility/Adaptability
• Initiative
• Planning and Organizing
• Time Management
• Detail Orientation
• Customer Focus
• Verbal Communication
• Written Communication
• Other
• Microsoft Word
• Microsoft Excel
• Microsoft office
• Assure Claims

Preferred Qualifications

• 1 year of clerical support experience in a claims office
• Microsoft Access

Hours of Work

8:00 am - 4:30 pm; Monday through Friday

Travel Frequency

0%

Details

Compensation Type: Hourly Paid

Frequency of Pay: Weekly

Minimum Base Pay: 18.70

Maximum Base Pay: 25.85

Potential Annual Base Pay: 38,896 - 53,768

Address: 3300 Publix Corporate Parkway

City: Lakeland

State: Florida

Zip Code: 33811-3311