Patient Care Liaison | Full-TIme | Cape Coral Hospital Emergency Services

Seeking a customer service and detail oriented individual to work three - 12 hour shifts per week on a variable and rotational schedule, including two weekends per month and every other weekend. Hospital or medical office experience strongly preferred.

Key Responsibilities

This role serves as a central communication and coordination point within the Emergency Department by:

• Acting as a liaison between patients, families, physicians, and hospital staff.
• Supporting a positive patient experience through effective communication and customer service.
• Coordinating unit workflow and patient flow to help maintain efficient operations.
• Performing clerical and administrative duties such as managing patient information, answering phones, processing orders, and maintaining records.
• Supporting nursing staff and physicians with operational needs.
• Identifying issues, escalating concerns, and helping facilitate solutions.
• Providing timely information to clinical and operational decision-makers.

Strong candidates will typically demonstrate

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced Emergency Department environment.
• Strong organizational and clerical skills.
• Experience working with electronic medical records (EMR/EHR) systems.
• Ability to stay calm and prioritize effectively during high-volume periods.
• Teamwork and collaboration with clinical and non-clinical staff.

Summary

Serves as a liaison between the patient, family, hospital staff and physicians to ensure a favorable patient experience and efficient coordination of unit flow. Responsible for a variety of clerical and non-clerical duties that support the overall operations of the nursing unit as well as the optimal delivery of care within the health system. Routinely engaged in identifying, elevating and providing alternative solutions to challenges to appropriate personnel. Provides timely information to decision-making personnel.

Educational Requirements

Degree/Diploma Obtained

Program of Study

Required/

Preferred

and/or

Less than High School Required

Experience Requirements

Minimum Years Required

Area of Experience

Required/

Preferred

and/or

No Experience Required

State of Florida Licensure Requirements

Licenses

Required/

Preferred

and/or

Not Required

Certifications/Registration Requirements

Certificates/Registrations

Required/

Preferred

and/or